Order Process

At Apothecary, we’re committed to making your shopping experience as smooth and transparent as possible — even with a few behind-the-scenes challenges.

Due to restrictions from mainstream payment processors around hemp-derived products, we are currently not accepting payments directly through our website. But don't worry — placing an order is still simple, secure, and customer-first.

Here’s How It Works:

🛒 1. Place Your Order Online

Browse our site and add your favorite products to your cart. You’ll notice that all products are currently marked $0 — this is just a placeholder to allow the order to go through. Complete checkout like normal — no payment is collected at this time.

📞 2. We’ll Reach Out to Confirm

After you submit your order, a member of our team will personally reach out within 24 hours to:

  • Confirm your product selection and total
  • Arrange secure payment via options like Zelle, Cash App, Venmo, or Invoice
  • Verify your shipping address
  • Confirm that you are 21+

🚚 3. We Ship Your Order — Free!

To thank you for your patience during this workaround, we’re offering free shipping on all orders through the remainder of 2025.

Once payment is received and details are confirmed, your order will be shipped promptly with tracking information sent directly to you.

Why This Process?

As a company focused on wellness and quality, we take compliance seriously. Unfortunately, platforms like Stripe and PayPal don’t currently support transactions for legal hemp-derived products like THC-A — even though they're federally compliant.

Rather than compromise your ability to access what you need, we’ve created this manual payment process to keep things moving until more flexible solutions are available.

🔐 Safe, Secure, Personal

We know manual payments are a little different — but you're never dealing with a robot or auto system. Every order is reviewed and confirmed by a real person from our team to ensure accuracy and safety.

Have questions before ordering? Reach out to us directly via our Contact Page or email us at contact@apothecarytx.com.


Thank you for your trust and continued support!